Managerial Topics
Topic/ Language/ Author
Identifying measures to increase the attractiveness of the company in the eyes of end-users, in close interaction with end-users and national authorities (Latvian); by Edgars Korsaks-Mills, Latvenergo JSC
Training duration (hrs)
1 hour
Description
Signals of society, economics of behaviour, global GDP structure, structure of GDP of Latvia, attitude to recipient of services, energy demand and global tendencies on it and opinion of the company Latvenergo, legislation on energy efficiency, Elektrum Energy efficiency centre – its staff work with clients, communication style, channels and modes, its interactive tools, special events for clients, work with judicial clients, its offer in education, purposes of digital transformation
Training is suitable for
DHS owners and staff, technical students
Management experience of Liepājas energija Ltd. - building the image of the company, working with customers and institutions, public relations incl. holding and attracting customers, communicating with customers, entering into contracts with suppliers (Latvian); by Janis Jansons , Liepajas Energija Ltd.
1 hour
Experience of the company: structure of clients, development, quality of service, benefits for customers, attraction of new customers
DHS owners and staff, technical students
Experience of Fortum Jelgava Ltd. - building the image of the company, working with customers and institutions, public relations incl. holding and attracting customers, communicating with customers (Latvian); by Valdis Rieksts-Riekstins, Fortum Jelgava Ltd.
1 hour
Company`s development in Jelgava city, its image, communication strategy, communication forms and channels, positive and negative examples, customers place in company, evaluation customer satisfaction – how it helps the company to reach better results, five advises to customer services in 2019, customer experience mapping, not to be afraid to discover unpleasant things, basic rules for good customers service, how company measures satisfaction of its customers (as in B2B segment, as in B2C segment) - dynamics & over time of main key performance indicators, results per quality factor; communication style - internal communication culture, promotion of loyality, internal circulation of information, situations, when information spreads further, visual image; charity and donations; participation in events; communication together with sector (cooperation institutions), communication with suppliers & municipality; keeping customers and attraction of new customers – methodological work
DHS owners and staff, technical students
Alternative methods/ options for purchasing biomass & Baltpool trade order (Latvian); by Janis Krastins, Baltpool JSC
1 hour
Reasons of creation of biomass exchange, situation in biomass market, function and benefits of exchange: standardized products, contracts duration, standardized delivery procedures, determination of energy value and payment terms, effective price determination mechanism – public online exchange, low market barriers for participants and delivery safety; results of exchange after 3 operation years; efficiency of wood chips exchange; participants from Latvia, their activity, trading order and rules in exchange
DHS owners and staff, technical students
Management experience of Dobeles Energija Ltd. (Latvian); by Ozolins, Dobeles Energija Ltd.
1 hour
Experience of company in managerial concerns since its beginning of operation – lessons learnt, its future plans through managerial point of view, its image yesterday, now and tomorrow – tools, methods, style of company in work with existing customers, in attracting new customers, with suppliers and governmental and commercial institutions/ companies
DHS owners and staff, technical students
Contract provisions needed to ensure a smooth supply of biomass – experience of Fortum Jelgava Ltd. (Latvian); by Kristaps Knesis, Fortum Latvia, Ltd.
1 hour
Conditions for smooth delivery of fuels, criteria for choosing suppliers, criteria for evaluation of suppliers, fuel delivery plan – main influencing factors and main limiting factors, fuel quality – indicators, main influencing factors, control of fuel quality, training of staff and representatives of supply companies, development
DHS owners and staff, technical students